Help

Help



Registering

  1. How do I register in the online shop?

Ordering

  1. Who can place an order in the www.corso.de online shop?
  2. I am a new customer. How do I place my first order?
  3. Can I send my bank SEPA core direct debit mandat by fax?
  4. How can I print out my SEPA core direct debit mandat?
  5. Why can I not see any prices?
  6. How long are the offers in the shop valid?
  7. Can I get a quantity discount?
  8. Can I combine orders so that I only pay the shipping costs once?
  9. How will I know that my order has been received?

Deliveries

  1. What are the postage & packing (P&P) rates?
  2. Can I return goods?

Payment

  1. Which types of payment are possible at the online shop?
  2. Do the prices include VAT?
  3. How much are the shipping costs?
  4. When will I get the invoice?

Personal data

  1. What should I do if I forget my password?
  2. How can I change my customer data?
  3. How can I enter a new delivery address?

Shop functions

  1. What is the “watchlist” and what functions does it offer me?
  2. What is the function of “Favourites”?
  3. How can I search for items in the online shop?
  4. How can I further limit my selection of items?
  5. What does the interests profile do?
  6. How can I keep up to date on all the latest offers?

Further questions

  1. What does POWER SHOPPING mean?
  2. Information about vouchers
  3. How can I contact Corso?
  4. When are new items discontinued?
  5. Will I get to see additional offers after registering?
  6. I’m looking for items that I can collect immediately.
  7. I’m looking for large quantities of items; where can I get them?
  8. May photos from the online shop be used for the further sale of items?





Registering

  1. How do I register in the online shop?

    Please refer to I am a new customer. How do I place my first order?

Ordering

  1. Who can place an order in the www.corso.de online shop?

    Sales are only made to traders with a valid trade licence.

  2. I am a new customer. How do I place my first order?

    Registering

    You can register in our shop free of charge and without obligation.

    Registration

    Once we received your trading licence, you will get your access data to enter the online shop automatically be e-mail.

    We kindly ask you to be patient during this process as this needs to be done manually and may take some days.

    Ordering

    Now you can use all functions the shop provides and enter your first order. After you sent your order to us, you will get an order confirmation by e-mail.

    a. Reserving the goods

    The goods will be reserved for you as soon as you received the order confirmation by e-mail.

    b. Sending your SEPA core direct debit mandat

    This only applies to customers with headquarters in Germany: We can only start processing your order after having received a SEPA core direct debit mandat.

    There are two possibilities to provide that information to us:

    Either you can download a pre-filled form containing all bank details you entered in the course of your first order, or you can download a blank form here, print out and fill in by hand. Afterwards, please sign the form and send it to us by fax or post so that we can continue with your order.

    The delivery of goods to customers with headquarters outside Germany will only be handled against cash before delivery.

    c. Creditworthiness check

    A creditworthiness check will be carried out for all new customers after receipt of their first order. This check is done immediately and we will only continue to work with the customer if a positive result is established.



    Payment and delivery of goods for customers with company headquarter within Germany

    1. Payment: SEPA core direct debit mandat

    We kindly ask you to understand that we require your SEPA core direct debit mandat before we can process your order.

    The amount will be debited from your account after the delivery of your order. All following orders will also be debited from your account.


    2. Delivery of goods


    We will deliver your order after receipt of the SEPA core direct debit mandat.

    You will receive the goods after approximately 3 to 4 working days within Germany.


    Payment and delivery of goods for customers with company headquarter outside Germany

    1. Payment: Cash before delivery

    We kindly ask you to understand that we only deliver to customers outside Germany against cash before delivery. This applies for all your orders.

    Banking details:
    (For bank transfers, please enter your order number as your reason for payment)


    Commerzbank AG Hamburg


    IBAN: DE67200400000632111100


    BIC: COBADEFFXXX



    2. Delivery of goods

    We will deliver your order after receipt of the whole amount in advance (cash before delivery).

    If you are located in a foreign EU country, the delivery of goods will take 5 to 6 working days. Delivery times into non-EU countries can differ.

    Invoicing

    We will send you the invoice within one week of shipping the goods.

  3. Can I send my SEPA core direct debit mandat by fax?

    Yes, you can also send us the SEPA core direct debit mandat by post, e-mail or fax.

  4. Where can I get the form for the SEPA core direct debit mandat?

    You will receive a completed version of the SEPA core direct debit mandat during the registration process (see Step 3.2).

    If you already entered your bank details in the “My Corso” area before placing your first order, you will not be asked for them again during the ordering process. In this case, we ask you to download this blank form. Please sign the form and send it to us by post or fax to the given address/fax no.

  5. Why can I not see any prices?

    As we are a wholesaler, it is only possible for licenced traders to see the wholesale prices.

    If you run a trade or business, you can easily register free of charge. Then just follow the registration process described in this document. As soon as you are successfully registered, you will be able to see the excellent prices at Corso for yourself.

  6. How long are the offers in the shop valid?

    Please understand that our offers are only valid while supplies last.

    Once an item has sold out, it will be automatically marked as such and you will no longer be able to click on it.

  7. Can I get a quantity discount?

    You will be given a quantity discount if you click on the “I’ll take everything” button, thereby placing the entire range of the item into your basket. The size of the discount varies as it depends on criteria such as overall amount and availability of sizes.

  8. Can I combine orders so that I only pay the shipping costs once?

    Of course you can place several orders in our shop during a single day.

    You can combine all items ordered within a day from

    	Mon 12.00 a.m. (midnight) - Tue 12.00 a.m. (midnight)
    Tue 12.00 a.m. (midnight) - Wed 12.00 a.m. (midnight)
    Wed 12.00 a.m. (midnight) - Thu 12.00 a.m. (midnight)
    Thu 12.00 a.m. (midnight) - Fri 12.00 a.m. (midnight)
    Fri 12.00 a.m. (midnight) - Mon 12.00 a.m. (midnight)

     


    If the orders are to be sent to the same address, items will be added automatically to an existing order.

    If you would like to seperate your orders, have a look under point 3 “Order data” on the display and click on the “Seperate order” button (see screenshot).

    At the top of the screen, the confirmation will now appear, highlighted in green, that the item(s) has/have been added to a new order. Now click on the “Submit order” button to complete this process and send off the updated order (see screenshot).

  9. How will I know that my order has been received?

    After completing the order process in the online shop, we will send you notification of the receipt of the order by e-mail.

    In addition, you can always view your orders in the “My Corso” area and, if necessary, print them out.

    If you do not receive a confirmation by e-mail and find that your order is not in the correct section of the “My Corso” area, please contact us immediately.

Deliveries

  1. What are the postage and packing (P&P) rates?

    P&P rates are based on the net value of goods per order.
    We’ve provided an overview of our P&P flat rates for all delivery zones.

    SERVICE is written in capitals at CORSO! Your TOP 4 advantages

    TOP delivery times: 3 to 4 days within Germany, 5 to 6 days abroad into EU countries. (Delivery times into non-EU countries can differ.)
    Orders that are placed before 12.00 a.m. will be handed over to the parcel service by our warehouse on the following working day.

    For first orders within Germany, the delivery will be delayed until we receive your SEPA core direct debit mandat. As soon as we receive the payment, we will hand over your order to the parcel service on the following day.
    If your headquarter is located outside Germany, we will deliver your order after receipt of the whole amount in advance (cash before delivery).

    TOP prices: attractive P&P flat rates

    TOP delivery service: with GLS and DHL as our reliable worldwide Partner
    GLS deliveres in countrys with the delivery zone 1 & 2
    DHL deliveres in countrys with the delivery zon 3 & 4

    TOP flexibility: with delivery to your doorstep, wherever you decide.
    Your company is based abroad and you would like the goods to be delivered to a German address? No problem!
    VAT information

  2. Please note that you need to confirm that the goods were delivered abroad. Otherwise we have to invoice 19% VAT afterwards. Therefore, please send us back the "Entry Certificate for EU member states" which you can download here. In case you deliver the goods into a non-EU member state, please use the form for "Entry Certificate for non-EU member states" .

    If your country is not listed here, please contact us.
  3. How can I return goods?

    Do you have anything to complain? If the goods do not correspond to the descriptions given in the online shop (e.g. wrong colour) or if they are defective, then please contact us and send us the excel file below with the following information.

    - order number
    - customer data
    - item number and amount
    - reason for rejection

    download the excel file

    Please, also include a photo of the item, showing the error.

    It is not possible to return the goods without prior consultation with us.

    We deliver exclusively to licenced traders; we cannot accept any returns for reasons of displeasure, selected orders or similar (see also our General Terms and Conditions). Open General Terms and Conditions in PDF format

Payment

  1. Which types of payment are possible at the online shop?

    Customers in Germany must pay exclusively by SEPA core direct debit mandat. Customers from abroad can only pay in advance.

  2. Do the prices shown in the online shop include VAT?

    VAT information

  3. How much are the shipping costs?

    The shipping costs are described within the deliveries section for deliveries.

  4. When will I get the invoice?

    We will send you the invoice within one week of shipping the goods. If you do not receive it, then please contact us.

Personal data

  1. What should I do if I forget my password?

    If you forget your password, just click on “Username/ forgot password” in the login field. A new password will then be sent to you by e-mail. You can change your password again at any time in the “My Corso” area.

  2. How can I change my customer data?

    When you are logged in, you can change your customer data in the “My Corso” area at “Change profile”-> “Customer data”. Please note that you cannot change all the data displayed there. Data that you may not change include trade details (owner of trade licence, company address, VAT identification number, ...) that you entered when registering. If you would like these data to be changed, then please contact us.

  3. How can I enter a new delivery address?

    The company address you gave during the registration process is also your first delivery address. At “Delivery addresses” in the “My Corso” area, you can enter more delivery addresses and state which one should be used as the standard delivery address.

Shop functions

  1. What is the “watchlist” and what functions does it offer me?

    You can add items to your watchlist in the detailed view of the individual items. If, for example, you are not yet sure if you wish to purchse an item, you can simply add it to your “watchlist”. You will always be able to directly access these items in the watchlist overview in the “My Corso” area, without having to search around for them. You will also be able to delete items from your watchlist there.

    You have the option to be informed by e-mail of any price changes to the items in your watchlist.

    Please note that the items in your watchlist can only be reserved for you once your order is complete.

  2. What is the function of “Favourites”?

    Are you interested in certain parts of the range and wish to access them quickly? You will find a filter box on each item overview page, which you can use to narrow your search.

    The path that you take when filtering is displayed above the filter box. You can save this path by clicking to the right of “Save selection”.

    This will help you to find the items you are interested in more quickly.

    You can also add several favourites.

    You will find an overview of your favourites either really quickly using the “Favourites” navigation bar or in “My Corso” - “My Favourites”.

  3. How can I search for items in the online shop?

    There are two ways to search for items in the online shop. On the one hand, you can use the search field at the top and in the middle of each page. You can enter item or product range descriptions here, or even item numbers. While making your entry, the integrated search engine will make suggestions (so-called autocomplete). If your search returns no hits, the search engine will suggest an alternative term similar to your own search query.

    On the other hand, you can use the product range navigation to navigate directly to the items you are looking for.

    When using both the search engine and the product range navigation, you will be supported by an innovative filter box.

  4. How can I further limit my selection of items?

    You can use the filter box to further limit your selection.

    Each selection is highlighted in bold.

    You can reverse your filtering at any time by deleting individual ticks from the path above the filter box or simply by making another selection in the main navigation.

    You can hide the filter box to be able to see more items. To do this, click below and to the right of “Hide filter box”. To bring it back, just click on “Show filter box”.

  5. What does the interests profile do?

    You can use the “interests profile” to select which of the product ranges you are particularly interested in. You will then be welcomed by recommended items on your personal home page every time you log in on www.corso.de. You can change or delete your interest profile at any time in “My Corso”.

  6. How can I keep up to date on all the latest offers?

    Our newsletter will inform you free of charge and without any obligations on all the latest offers and campaigns.

    You can use our website to subscribe to and unsubscribe from our newsletter whenever you like.

Further questions

  1. What does PowerShopping mean?

  2. PowerShopping means that you will recieve a special offer at a fixed hour. The date will be announced in advance, in our newsletter or on our homepage.

  3. Information about vouchers


    At the third step of the order process you need to copy your personal voucher code into the coupon box and click the confirm button (screenshot).

    First of all, to redeem a voucher, you need an activated customer account. Besides that, it is essential that you reach the minimum order value net. You will be informed by email about your minimum order value.

    Please note, that vouchers can not be combined with each other and can furthermore not be paid out in cash.


  4. How can I contact Corso?

    You can use our contact form around the clock – or just send an e-mail to info@corso.de.

  5. When are new items discontinued?

    You will find new items in our shop every day.

    New goods appear in the shop Mondays to Fridays at around 10.00 p.m., while the special offers appear at various times.

    We will inform you about the special offers or any changes in the newsletter.

  6. Will I get to see additional offers after registering?

    Once you are a registered customer and have been successfully connected to our system, you will see exactly the same items as non-registered customers. However, you will also be shown the prices for the items.

  7. I’m looking for items that I can collect immediately.

    If you are looking for items that you can pay for on site and take with you immediately, you should visit one of our wholesalers.

  8. I am looking for large quantity items, where can I get them?

    Our Wholesale Direct team will be happy to support you, if you are looking for large quantity items. Please do not hesitate to contact us.

  9. May photos from the online shop be used for the further sale of items?

    You can download the photos of the items you order for 3 months and keep them for your records.

    It is forbidden, however, to use the photos for commercial purposes (see section “Characteristics of Origin”, in the General Terms and Conditions).



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